Welcome to FreshFace vendor (“FreshFace vendor”, “we”, “our”, or “us”). FreshFace vendor is a vendor management platform that enables cosmetic and skincare vendors to manage products, orders, deliveries, and customer interactions.
1. Information We Collect
We may collect the following types of information to provide you with the best experience on our platform:
Personal Information
- Full name
- Phone number
- Email address
- Business/store info
- Profile photo
- Delivery address
Business & Transaction Information
We collect data related to your business operations, including product listings, inventory, order history, and payment details to facilitate commerce.
Device Information
Technical data such as device type, IP address, and crash logs are collected automatically to improve app stability and security.
2. How We Use Your Information
Your information allows us to provide a seamless and secure experience. Specifically, we use it to:
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Create and manage vendor accounts and store profiles.
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Process and track orders, deliveries, and logistics.
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Facilitate secure payments and vendor payouts.
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Send essential notifications regarding your business activity.
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Detect and prevent fraud or unauthorized platform use.
3. Sharing of Information
We do not sell your personal information. Period.
We may share information with trusted partners only when necessary:
Logistics Partners
Shared with riders for order fulfillment.
Payment Processors
Secure transaction handling.
Service Providers
Helping us operate our platform infrastructure.
Legal Compliance
When required by regulatory authorities.
4. Data Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, loss, or disclosure. Our security protocols include end-to-end encryption for sensitive data and regular security audits.
5. Data Retention
We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once the retention period expires, your data is securely deleted or anonymized.
6. Your Rights
Access & Portability
Request a copy of your personal data held by us.
Correction
Update or fix any inaccurate information in your profile.
Deletion
Request the removal of your account and associated data.
7. Children’s Privacy
FreshFace vendor is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we discover we have inadvertently collected such data, we will take immediate steps to delete it.
8. Third-Party Services
Our platform integrates with third-party services to enhance our features:
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted within the app or on our website with a revised effective date. Continued use of the platform after changes means you accept the updated policy.
10. Contact Us
Have questions about your privacy? Our support team is here to help.